Privacy Policy - 2025 Domain Harbour

Last Updated: 25th May, 2025

This Privacy Policy describes how Domain Harbour (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website http://domainharbour.com.au (the “Site”) and the services offered through it. We are committed to protecting your privacy and ensuring transparency in how we handle your data.

1. Who We Are

Our website address is: http://domainharbour.com.au. Domain Harbour is a marketplace dedicated to providing premium, curated domain names and related services to help businesses and individuals establish their online identities.

2. Information We Collect

a. Comments When visitors leave comments on the Site (e.g., on blog posts), we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if you use Gravatar) is visible to the public in the context of your comment.

b. Media If you upload images to the website (e.g., if user profiles allow image uploads, or if there are other user-generated content features), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

c. Contact Forms When you use our contact forms (e.g., via WPForms), we collect the information you provide, such as your name, email address, and the content of your message. We use this information solely to respond to your inquiries and provide customer service.

d. Cookies Our Site uses cookies to enhance your experience. Cookies are small data files stored on your browser by the Site.

Comment Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Login Cookies: If you visit our login page (e.g., for customer accounts created during purchase via WooCommerce), we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
WooCommerce Cookies: Our e-commerce functionality (WooCommerce) uses cookies to keep track of cart data and user sessions during the purchase process.
Analytics Cookies: We use Google Analytics (via Google Site Kit) to collect information about how visitors use our Site. These cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from, and the pages they visited. This helps us understand website traffic and improve user experience.
Newsletter Cookies (if applicable): If you interact with our newsletter signup forms (e.g., via MailPoet), cookies may be used by the plugin to manage your subscription preferences or form display. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

e. Embedded Content from Other Websites Articles on this Site may include embedded content (e.g., videos from YouTube, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. How We Use Your Information

We use the information we collect for purposes including:

To operate and maintain our Site.
To provide the services you request, such as processing domain purchases and facilitating transfers.
To respond to your comments and inquiries made via our contact forms.
To improve our Site, services, and user experience using analytics.
To send you newsletters or marketing communications if you have explicitly consented to receive them.
To prevent spam and maintain the security of our Site.
To comply with legal obligations.

We are committed to protecting your personal data and do not sell it to third parties. We may share your information with trusted third-party service providers or as required by law, only under the following circumstances:

Payment Processors: If you make a purchase on Domain Harbour, your payment information will be processed by our secure third-party payment gateway providers (e.g., [Specify your payment gateway, e.g., Stripe, PayPal – be specific about which ones you actually use]). We do not store your full credit card details on our servers. We encourage you to review their respective privacy policies for more information on their data handling practices.
Domain Registrars and Registry Operators: To facilitate the purchase and transfer of your chosen domain name, necessary information (which may include your contact details as the registrant, as required by domain registration policies like WHOIS) will be shared with the relevant domain registrars and ICANN-accredited registry operators. This is an essential part of the global domain name registration system.
Analytics Providers: We use Google Analytics to help us understand website traffic and user engagement. This service collects anonymized data about your visit, such as pages viewed and site interactions, to help us improve our Site and services.
Email Marketing Services (if applicable): If you subscribe to our newsletter (e.g., via MailPoet or another service), your email address and any other information you provide for subscription purposes will be shared with our chosen email marketing service provider to manage communications and send you the content you’ve requested.
Spam Detection Services: Visitor comments and contact form submissions may be processed by an automated spam detection service (e.g., Akismet or a similar WordPress security plugin feature) to protect our Site from malicious activity.
Legal Requirements and Law Enforcement: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us or the Site; (b) protect and defend our rights or property, the Site, or our users; and (c) act under exigent circumstances to protect the personal safety of users of the Site, or the public.
Business Transfers (if applicable in the future): If Domain Harbour is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

5. How Long We Retain Your Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Analytics Data: Anonymized analytics data collected by Google Analytics is retained according to Google’s data retention policies, which you can configure within your Google Analytics settings.

Comments: If you leave a comment on our Site, the comment and its associated metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

User Accounts: For users that register on our Site (e.g., when making a purchase via WooCommerce), we store the personal information they provide in their user profile (such as name, address, email address, and phone number). Users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. This information is retained as long as the account is active and for a reasonable period thereafter for record-keeping and to facilitate future purchases, or as required by law.

Contact Form Submissions: Information submitted through our contact forms is retained for customer service purposes for a reasonable period, typically [e.g., 6 months, 1 year, 2 years – specify your retention period], or longer if related to an ongoing service or legal matter.

Order Information: WooCommerce order information (which includes personal details related to a purchase) is retained for [e.g., a minimum of X years for tax and accounting purposes – check Australian tax law requirements, typically 5-7 years].

6. What Rights You Have Over Your Data

Depending on your location and applicable privacy laws (including the Australian Privacy Act), you may have certain rights regarding your personal data. These rights can include:

Access: You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
Correction (Rectification): You can request that we correct any inaccurate or incomplete personal data we hold about you. If you have an account on our Site, you can usually update your personal information directly within your account profile.
Erasure (Deletion): You can request that we erase your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent (where consent is the legal basis for processing), subject to certain exceptions. This does not include any data we are obliged to keep for administrative, legal (e.g., tax records), or security purposes.
Objection to Processing: You may have the right to object to our processing of your personal data under certain circumstances.
Restriction of Processing: You may have the right to request that we restrict the processing of your personal data under certain conditions.
Data Portability: Where applicable, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided on our Contact Us page or at [Your Privacy Contact Email Address]. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with a relevant data protection authority (such as the Office of the Australian Information Commissioner – OAIC) if you believe that our processing of your personal data infringes applicable regulations.

7. Where Your Data Is Sent & International Transfers

Your information, including personal data, may be processed and stored on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Visitor comments and contact form submissions may be checked through an automated spam detection service, which may be hosted internationally.
Our website hosting servers are located in [Your Server Location, e.g., Singapore, as previously discussed].
Third-party service providers we use (such as payment processors, analytics providers like Google Analytics, domain registrars, and email marketing services) may also process and store data in various countries around the world.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal data, to [Your main processing location, e.g., Australia if your business is there, and other locations like Singapore for hosting] and process it there, as well as in other locations where our service providers operate.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that appropriate safeguards are in place before transferring your personal data. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to those transfers.